Privacy Policy

1. Introduction

Meridian Coach, LLC ("Meridian," "we," "us," or "our") operates the AI business coaching platform available at www.gomeridian.ai. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform. By using Meridian, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account registration information: first name, last name, email address, company name, and annual revenue range
• Profile and assessment responses you submit within the platform
• Business goals and coaching session content
• Communications you send to our support team

2.2 Financial Data (QuickBooks Integration)

If you choose to connect your QuickBooks account, we collect financial data including revenue, profit margins, cash on hand, accounts receivable, and accounts payable. This data is used solely to power your Business Health Score and AI coaching context. We do not sell or share this data with third parties.

2.3 Payment Information

We use Stripe to process payments. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy governs the handling of your payment information. You can review it at stripe.com/privacy.

2.4 Automatically Collected Information

• Log data: IP address, browser type, pages visited, and time spent
• Device information: operating system and browser version
• Usage data: features used, session duration, and interaction patterns

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Meridian platform
• Personalize your AI coaching experience based on your assessment results and financial data
• Process subscription payments and manage your account
• Send transactional emails such as account confirmations and billing receipts
• Respond to your support requests
• Monitor platform performance and diagnose technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: We share data with Supabase (database hosting), Anthropic (AI processing), Stripe (payments), and Vercel (hosting) solely to operate the platform. Each is bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If Meridian is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before this occurs.
• With your consent: We will share information in any other circumstance only with your explicit consent.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure database storage through Supabase, and access controls limiting who can view your data. No system is completely secure, and we cannot guarantee absolute security. We will notify you promptly if a breach affects your data.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Disconnect your QuickBooks integration at any time through the platform
• Opt out of non-transactional communications

To exercise any of these rights, contact us at support@gomeridian.ai.

8. Children's Privacy

Meridian is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us immediately and we will delete it.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of Meridian after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Meridian Coach, LLC
Email: support@gomeridian.ai
Website: www.gomeridian.ai